NG Bailey IT Services supports Fujitsu in delivering secure, reliable connectivity and infrastructure services to more than 1,300 end-client locations across the UK and overseas. Through an aligned channel partnership model and integrated design-to-delivery capability, we strengthen Fujitsu’s offering and ensure a consistent, high-quality service experience for its customers.
Challenges
Large, Distributed Client Estate - Supporting 1,312 UK and overseas locations required a scalable, tightly coordinated delivery model
Strict Security Requirements - End-client environments demanded security-cleared personnel across sales, design, coordination, project management and engineering
Complex Technical Demands - Services spanning passive infrastructure, tech refresh and Smart Hands support required a broad, multi-vendor technical capability
24/7 Availability Needs - End clients relied on continuous connectivity and rapid response, requiring round-the-clock engineering support and flexible deployment.
Solutions we delivered
Passive Infrastructure & Tech Refresh - End-to-end delivery of structured cabling, network upgrades and equipment refresh programmes across the client estate
Smart Hands Support for Juniper - On-site technical assistance for routers, switches and associated network equipment, delivered by multi-skilled engineers
Design, Estimation & Surveying - Geographically based designers and estimators produced accurate, compliant and brand-aligned proposals for Fujitsu’s end clients
24/7 UK-Wide & Overseas Support - Round-the-clock engineering coverage ensured rapid response, minimal downtime and consistent service quality.