Leading UK Retail Organisation - Digital Transformation
As part of a major digital transformation programme and in preparation for the UK’s PSTN switch-off, NG Bailey IT Services is modernising a national retailer’s communications estate. This includes designing two new centralised data centres and enabling a seamless migration to a cloud-based telephony platform tailored for stores, offices and distribution centres.
Challenges
Legacy PSTN Dependency - Ageing analogue telephony needed replacing ahead of the PSTN switch-off, requiring a carefully managed migration
Complex, Multi-Site Operations - Stores, offices and distribution centres all had different communication needs, demanding a flexible, scalable solution
Need for Centralised Control - Critical applications were spread across multiple locations, making resilience, management and recovery more difficult
Operational Continuity Requirements - Any downtime would impact customer service, logistics and in-store operations, so the programme had to be delivered with minimal disruption.
Solutions we delivered
New Data Centre Design & Build - Two purpose-built data centres centralise critical applications, improving resilience, performance and management
Cloud-Based Telephony Architecture - A modern, scalable telephony platform built around three tailored service clusters for stores, offices and distribution centres
PSTN Migration Enablement - A structured migration pathway ensuring a smooth transition away from legacy analogue systems
Full Programme Governance & Delivery - Comprehensive planning, risk management and technical oversight to ensure consistent delivery across the retail estate.