Delivering consistent performance across a prestigious national portfolio. From mobilisation through to day-to-day delivery, we provide integrated technical services that ensure operational continuity, optimise asset performance and support long-term client ambitions.
Seamless mobilisation. Sustained performance
Managing a national portfolio requires consistency, coordination and the ability to deliver at scale from day one.
As the hard services partner, we provide mechanical, electrical and fabric maintenance across a portfolio of 20 properties, spanning major city offices to regional locations across the UK. Our focus is to ensure operational continuity, maintain high-performing environments and support long-term sustainability ambitions.
The contract mobilisation, completed in 2024, was delivered at pace and scale. Despite limited TUPE information and the complexity of a multi-site transition, we successfully mobilised all locations within a tight timeframe. This included the transfer of 36 TUPE-eligible employees, with our team engaging directly across all sites to ensure a smooth transition, strong engagement and continuity of service.
This collaborative approach was recognised by the client, achieving a 10/10 mobilisation score and establishing a strong foundation for ongoing delivery.
Driving performance across the portfolio
Following mobilisation, the focus has been on delivering consistent, high-quality maintenance across all locations.
Our planned preventative maintenance performance has remained strong, with an average monthly closure rate of 98.5%, ensuring assets are maintained effectively and operational risks are minimised. Alongside core services, we manage additional technical requirements, including cooling tower maintenance, adding further depth to the service delivery model.
Embedding digital innovation and insight
To enhance performance across the portfolio, we are embedding digital tools and data-led approaches into day-to-day operations.
The rollout of SkySpark, an advanced BMS analytics platform, enables improved asset monitoring, performance optimisation and proactive issue identification. Alongside this, we are trialling innovative solutions such as 360° survey technology and Snapfix, a photo-based task management application that improves visibility and speed of reactive maintenance.
These tools support a more informed, responsive and efficient approach—ensuring consistency across multiple sites while continuously improving performance.
Investing in people and long-term capability
People remain central to successful delivery at scale. Following mobilisation, we introduced early engagement initiatives, including “mini-PDRs” within the first two months, enabling development plans to be established ahead of formal reviews.
This focus on engagement, training and progression supports both individual development and long-term service quality, with apprentices already embedded within the contract.
A model for national delivery
This portfolio demonstrates how a structured, collaborative approach can deliver consistent performance across a complex, multi-site environment.
By combining strong mobilisation, reliable maintenance delivery, digital innovation and a focus on people, we continue to provide a resilient and scalable service—supporting the evolving needs of a prestigious national professional services organisation.