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Royal Mail - Technical services

Royal Mail - Technical services

Posted: 7 May 2026
Reading Time: 1 minute

NG Bailey IT Services and Royal Mail (RMG) have maintained a trustedpartnership exceeding two decades, ensuring consistent service delivery.​

  • Royal Mail

Challenges​

  • Network Infrastructure ​- Maintaining reliable infrastructure over 1,800 sites with diverse requirements and environments was critical for operations.​

  • Service Reliability and Incident Management ​- RMG required SLA-driven break/fix services to quickly resolve incidents impacting delivery accuracy.​​

  • Partner Integration and Governance - Integrating external partners into bespoke systems demanded strict workflow adherence and operational governance.​​

  • Minimal Disruption - Continuous upgrades, modernisation, and the MAC work needed execution without disrupting daily operations.​​

Solutions we delivered​

  • Comprehensive Technical Services - ​A UK-wide service including structured cabling, Wi-Fi, and RFID integrated into operational environments.​​

  • ​Proactive SLA-based support - A break/fix service resolving over 1,000 incidents in FY 25/26, coordinated through a central operations centre.​​

  • ​Embedded Partnership Model ​- Dedicated architects and managers embedded within the client service ecosystem ensure governance and rapid escalation.​

  • Ongoing Projects and Upgrades - Continuous project delivery, including MAC work, fault remediation, and technology refresh, aligned with operational tempo.

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Posted: 7 May 2026
Reading Time: 1 minute