Surrey University - Network Infrastructure Support
For more than 20 years, Surrey University has relied on NG Bailey to deliver and support its campus-wide telephony system. The solution underpins day-to-day communications across the university and plays a critical role during the annual Clearing period. The current setup integrates with Microsoft Teams and is built on proven Mitel technology, providing a dependable platform for staff and student engagement.
Challenges
Mixed Technology Estate - Supporting a large blend of analogue, digital, and IP devices across the campus required flexible, multi-platform expertise
Zero-Downtime Requirements - Ensuring uninterrupted service during the high-pressure August Clearing period demanded meticulous planning and resilient systems
SIP Reliability - Maintaining seamless SIP integration and dependable call routing was essential for consistent campus-wide communication
Teams Interoperability - Delivering smooth interoperability with Microsoft Teams required careful configuration and ongoing optimisation
Solutions we delivered
Mitel UC & Gamma SIP Integration - We deployed a unified Mitel UC solution fully integrated with Gamma SIP services for reliable, high-quality voice communication
Teams Interoperability Bridges - We implemented bridging technology to enable seamless interoperability between Mitel and Microsoft Teams
Clearing Contact Centre Setup - We delivered a complete Mitel Contact Centre for the Clearing team, providing detailed reporting and efficient call distribution during peak demand
Multi-Technology Device Support - We provided ongoing support for analogue, digital and IP devices across the entire campus estate