Leeds Community Healthcare Trust needed to replace ageing phone, internet and hardware systems to support modern clinical practice and flexible working. NG Bailey IT Services was appointed to deliver a cloud-based communications solution that strengthens connectivity and improves day-to-day communication for frontline staff.
Challenges
Outdated Communication Systems - Legacy platforms limited effective communication across multiple community sites
Live Healthcare Environment - Upgrading critical services required minimal disruption to clinical operations
Need for Secure, Reliable Connectivity - Both clinical and administrative teams needed dependable, secure communication tools
Future-Proofing Requirements - The new solution had to adapt to evolving patient needs and modern working practices.
Solutions we delivered
Cloud-Delivered Communications Platform - Transition from legacy phone, internet and hardware systems to a secure, modern cloud solution
Universal Connectivity - Trust-wide access enabling staff to communicate and work effectively from any location
Clinically Aligned Design - Bespoke solution shaped around clinical workflows and patient pathways
Minimised Service Disruption - Careful planning and delivery to upgrade critical services without impacting live healthcare operations.