Our solution underpins day-to-day communications across the university and plays a critical role during the annual clearing period. The current setup integrates with Microsoft Teams and is built on proven Mitel technology, providing a dependable platform for staff and student engagement.

Challenges

• Mixed technology estate - Supporting a large blend of analogue, digital, and IP devices across the campus required flexible, multi-platform expertise

• Zero-downtime requirements - Ensuring uninterrupted service during the high-pressure August Clearing period demanded meticulous planning and resilient systems

• SIP reliability - Maintaining seamless SIP integration and dependable call routing was essential for consistent campus-wide communication

• Teams interoperability - Delivering smooth interoperability with Microsoft Teams required careful configuration and ongoing optimisation.

Solutions we delivered

• Mitel UC & Gamma SIP integration - We deployed a unified Mitel UC solution fully integrated with Gamma SIP services for reliable, high-quality voice communication

• Teams interoperability bridges - We implemented bridging technology to enable seamless interoperability between Mitel and Microsoft Teams

• Clearing contact centre setup - We delivered a complete Mitel Contact Centre for the Clearing team, providing detailed reporting and efficient call distribution during peak demand

• Multi-technology device support - We provided ongoing support for analogue, digital and IP devices across the entire campus estate.